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Returns

Are you not satisfied with the Herzog Medical products you received? You can return them within 14 days of receipt in the original packaging, without providing a reason. Please include a note with your name and order number with your return shipment. We kindly request that you register your return in advance via info@herzogmedical.com.

Please note: if you do not register your return in advance via email, we will not be able to process the return correctly.

Please note: if you do NOT register your return via email, we will not process the return.

During the cooling-off period, you must handle the product and its packaging with care. You may only unpack and try on the product to the extent necessary to assess whether you wish to keep it.

Returns are only possible if the product:

  • Has not been worn;
  • Has not been washed;
  • Is in its original packaging;
  • Is free from signs of use.

If, upon receipt, we suspect that the product has been worn or find signs such as hair, skin flakes, odours or other signs of use, we cannot accept the product due to hygiene regulations.

In that case, we reserve the right not to refund the purchase price. If you wish to have the product returned to you, additional shipping costs may be charged.

When damaged, soiled or used items are returned, we reserve the right to deduct the legally permitted amount from the refund.

Please note: outlet items cannot be returned.

Customs clearance costs for returns outside the EU are at your own expense.


Printed socks or stockings are specially made for you based on your chosen print. Therefore, you cannot cancel or return this order after placing it due to buyer's remorse or an incorrect choice. Is there something wrong with the print or does the product not match your order? Then please contact us; we will find a suitable solution.

Herzog Pro Compressiekousen en -short aan bij Jiske

Frequently Asked Questions

What should I do if I made my purchase through a point of sale?

If you made your purchase at one of our points of sale, you must return it there to make a return or exchange.

How can I exchange my product?

Return your purchase and place a new order in our webshop for the replacement item. You will then need to pay for this again using your preferred payment method. The terms and conditions stated in the Returns section also apply to exchanges.

What is the return address?

Herzog Medical BV
to the Returns Department
Tolboomweg 14
3784 XC Terschuur

How long does it take for my money to be refunded?

Once your return is received in good order, the purchase amount will be refunded to your account within 14 days, provided the product has already been returned in good order. If you return damaged or used items, the legally permitted amount will be deducted.

Questions about the return policy?

You can call us on weekdays between 9am and 5pm on 0342 745 041 or send us an email:info@herzogmedical.com

For more information see article 9/10/11 underGeneral terms and conditions.

Herzog Pro Compressiekousen bij 3 hardlopers

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