Please note: If you do NOT register your return via email, we will not process the return.
During the cooling-off period, you must handle the product and its packaging with care. You may only unpack and try on the product to the extent necessary to assess whether you wish to keep it.
Returns are only possible if the product:
- Is unworn;
- Is unwashed;
- Is in its original packaging;
- Is free of signs of use.
If, upon receipt, we suspect that the product has been worn, or if we find traces such as hair, skin flakes, odors, or other signs of use, we cannot accept the product due to hygiene regulations.
In that case, we reserve the right not to refund the purchase amount. If you wish to receive the product back, new shipping costs may be charged.
When damaged, soiled, or used items are returned, we reserve the right to deduct the legally permissible amount from the refund.
Please note: outlet items cannot be returned.
Customs clearance costs are for your own account for returns outside the EU.
